Elevator Repair Solna: Tenant Guide 2026

Elevator Repair Solna: Your Guide to Tenant Rights

A broken elevator in your apartment building in Solna can quickly become a major problem—especially if you live on a higher floor or have mobility difficulties. Elevator repair in Solna is governed by tenant law, and it's important to know what the landlord's responsibility is, how to report the fault, and what rights you have during repairs. This guide walks you through each step to help you navigate the process.

Landlord's responsibility for elevator repair

Under Swedish tenant law, it is the landlord's responsibility to keep the elevator in good condition. This includes both standard elevators in apartment buildings and platform lifts (stair lifts). Elevator repair is part of the property's maintenance obligation, which means repair costs cannot be passed on to tenants. If the elevator is broken, the landlord must cover the cost of repairs.

Step 1: Report the elevator fault immediately

As soon as you notice the elevator isn't working, contact your landlord or property manager in writing. Use email or a written message so you have documentation. Describe the problem clearly: is the elevator not moving at all, does it get stuck between floors, or is it a safety issue? Reporting immediately is important to show that you've acted promptly.

Step 2: Document the problem

Take photos or videos of the elevator and any error messages on the display. Note the date and time when the fault occurred and how long it has been broken. If the elevator fault affects your daily life—for example, if you're elderly, pregnant, or have children—document that too. This documentation can be valuable if you later need to claim a rent reduction.

Step 3: Understand what constitutes an urgent repair

A completely non-functioning elevator is often considered an urgent repair. The landlord must act quickly, ideally within 24-48 hours. If the elevator is safety-critical or completely out of service, you can demand that repairs be prioritized. Contact your landlord again if nothing happens within a reasonable timeframe.

Step 4: Demand rent reduction during repairs

While the elevator is broken, you can demand a rent reduction. Under tenant law, you have the right to compensation for the deteriorated living situation. The rent reduction is typically calculated as a percentage of your monthly rent—often 5-15 percent depending on which floor you live on and how long the repair takes. The higher you live, the greater the impact.

Step 5: Contact the Tenant Association if there's disagreement

If the landlord doesn't act or refuses to pay a rent reduction, contact the Tenant Association. They can provide you with legal advice and help you claim your rights. Many members receive free support in disputes over elevator repairs and rent reductions.

Step 6: Send a formal written reminder

If the repair drags on, send a formal written reminder to your landlord. Set a reasonable deadline for when the repair must be completed. Keep a copy for your records. Such a reminder shows you're serious and may be necessary if the matter later becomes a dispute.

Step 7: Inspect the repair

When the elevator repair is complete, check that the elevator works properly. Test it a few times to ensure the problem is resolved. If the repair is incomplete, report it to your landlord immediately.

Platform lifts and stair lifts

If you live in a building with a platform lift (stair lift), the same rules apply. The landlord is responsible for repair and maintenance. Platform lifts are often critical for people with mobility difficulties, so a broken platform lift may require even faster action.

Summary

Elevator repair in Solna is the landlord's responsibility under tenant law. Report the fault immediately, document the problem, and demand a rent reduction if the repair takes a long time. If the landlord doesn't act, contact the Tenant Association for legal guidance. By knowing your rights, you can ensure the elevator repair is carried out quickly and that you receive compensation for the deteriorated living situation.

Frequently asked questions about elevator repair

How long does an elevator repair normally take?

A simple repair can take a few days, while more complex problems may take 1-2 weeks. Urgent faults should be addressed within 24-48 hours. If the repair takes longer, you can demand a rent reduction.

Can the landlord pass the cost of elevator repair on to me?

No. Under tenant law, elevator repair is the landlord's responsibility. You should never pay for the repair yourself. If the landlord tries to pass on the cost, contact the Tenant Association.

What rent reduction can I claim?

The rent reduction is calculated individually depending on your situation. If you live high up, you're affected more than someone on the first floor. Typically, the rent reduction is 5-15 percent of your monthly rent per day the elevator is broken.